About — Bernard W. Piccione

Career record

The engagements.

Nine roles across twenty-plus years — from Houghton Mifflin Harcourt and BCBS Massachusetts through six CIO seats in private-equity-backed healthcare, dental, and veterinary care.

September 2023 – present
United States
Great Expressions Dental Centers
Chief Information Officer (Retired)
January 2023 – September 2023
King of Prussia, Pennsylvania
Veterinary Practice Partners
Chief Information Officer
- Trusted business partner to veterinarians, co-owning practices with industry-leading growth and profitability improvements.
April 2019 – January 2023
Vancouver, Washington
InterDent Service Corporation
Chief Information Officer
- Rebuilt the comprehensive IT organization serving 600 dentists across 200 locations in eight states.
- Delivered $800K+ annualized savings and reduced clinic outages saving an additional $500K annually.
- Rolled out secure Virtual Desktop/VMs at the start of COVID-19; created robust remote staff access.
- Streamlined operations and converted 26 locations to a single Enterprise Practice Management platform — 40% annual revenue increase.
- Deployed 2FA Cisco DUO security across 400+ off-shore, near-shore, and remote staff.
- Instituted an Enterprise IT Governance committee that elevated IT as a trusted business partner.
January 2016 – April 2019
United States & Europe
Ingenuity Advisory Partners, Inc.
Chief Information Officer
- New Hope Fertility Clinics: designed a Global Enterprise Management Security Policy and Roadmap; mobile apps increased patient retention 65% while maintaining HIPAA compliance.
- YGM Brands: as interim CIO, developed the strategy that won a $35MM multi-year contract from one of the largest healthcare insurers nationwide.
- Eyeska Technology: built IT architecture, staffing model, and technical whitepapers that led to $10MM in investor funding for the blockchain start-up.
2014 – February 2016
Manhattan, NY / Nashville, TN
Complex Care Solutions, Inc.
Chief Information Officer
- Reported to CEO with a direct line to the Private Equity Board; built a team of 40 FTEs, 6 direct reports, and 20 contractors.
- Positioned the company for a successful PE exit; grew EBITDA 59% across tenure.
- Deployed a Learning Management System / Online University realizing $1MM+ annualized savings.
- Architected a proprietary Salesforce suite (HCM, LT Care, Scheduling, Assessment Engine) — 38% performance gain.
- Built two call centers achieving 98%+ internal and external satisfaction.
2011 – 2014
Manhattan, NY
Brighton Health Plan Solutions (formerly MagnaCare)
EVP & Chief Information Officer
- Recruited by CEO and Harvard Investment Group; promoted to EVP & CIO within 14 months.
- Multi-year IT roadmap positioned the company for its 2014 acquisition by Goldman Sachs Merchant Banking Division and Pamplona Capital Management.
- Deployed enterprise HCM, contract management, financial accounting, and physician management platforms — 40% efficiency gain.
- Built two 225-employee call centers on Cisco; $3.5MM+ annual savings.
- Scalable hybrid-cloud/edge platform: eliminated 65 physical environments, 25% lower licensing/admin costs, 99.9% availability.
- eCommerce platform generated $650K in new revenue in year one.
2009 – 2011
Annapolis, MD / Richmond, VA
Advanced Patient Advocacy
Vice President of IT, Quality & Training
- Turned around the 15-person IT department at a 250-employee company; grew EBITDA 22% in one year.
- Architected a scalable, secure hybrid co-lo/cloud platform achieving 99.9% SLA.
- Microsoft Dynamics CRM increased customer retention 65%; LMS/Online University added 28% in revenue.
2005 – 2009
Greater Boston
Blue Cross Blue Shield of Massachusetts
Senior Director of Enterprise Solutions, SQA
- Built and led a software quality assurance team of 75+ at a multi-billion-dollar healthcare provider.
- Designed and implemented the enterprise Testing Life Cycle across quality, security, quantity, and performance.
2001 – 2005
Greater Boston
Houghton Mifflin Harcourt
Vice President of Enterprise Architecture
- Consolidated all IT platforms/functions/technologies into a shared Corporate Services model.
- Deployed SAP globally across contracts, editorial, content creation, publishing, textbook manufacturing, and delivery.
- Deployed Documentum (EMC²) for content and digital asset management.
- Promoted from Director of EA to VP after one year.

Bernard W. Piccione

The engagements.

Great Expressions Dental Centers

Veterinary Practice Partners

InterDent Service Corporation

Ingenuity Advisory Partners, Inc.

Complex Care Solutions, Inc.

Brighton Health Plan Solutions (formerly MagnaCare)

Advanced Patient Advocacy

Blue Cross Blue Shield of Massachusetts

Houghton Mifflin Harcourt