Curriculum vitae

Bernard W. Piccione

As an executive information technology leader, I have four decades of experience developing and executing strategies to build and turn around underperforming IT organizations, processes, and teams to achieve new levels of companywide growth and success.

Through a deep understanding of both short- and long-term technology needs and an eye for continuous process improvement, I have led multi-billion-dollar organizations to optimize IT across all aspects to uncover wasted spend, streamline processes, enhance efficiencies, and achieve overarching business goals.

Across my career, I have transformed multiple private equity-backed organizations, building world-class teams, IT structures, and processes every step of the way.

Bernard W. Piccione portrait
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Career record

Theengagements.

Twelve roles across more than four decades — from the United States Army and G.E. Healthcare through Houghton Mifflin Harcourt, BCBS Massachusetts, and six CIO seats in private-equity-backed healthcare, dental, and veterinary care.

  1. September 2023 – present
    United States

    Great Expressions Dental Centers

    Chief Information Officer (Retired)
    • Great Expressions Dental Centers is a large dental services organization (DSO) founded in 1982, supporting hundreds of affiliated dental practices across multiple U.S. states.
    • Dental services span general care (routine check-ups, cleanings, preventive visits), specialty treatments (orthodontics, braces, aligners, oral surgery, periodontics), and restorative work (implants, dentures, emergency dental care).
    • Practice footprint covers Connecticut, Florida, Georgia, Michigan, Massachusetts, New York, New Jersey, Ohio, and Texas.
  2. January 2023 – September 2023
    King of Prussia, Pennsylvania

    Veterinary Practice Partners

    Chief Information Officer
    • Trusted business partner to veterinarians, co-owning practices with industry-leading growth and profitability improvements.
  3. April 2019 – January 2023
    Vancouver, Washington

    InterDent Service Corporation

    Chief Information Officer
    • Rebuilt the comprehensive IT organization serving 600 dentists across 200 locations in eight states.
    • Delivered $800K+ annualized savings and reduced clinic outages saving an additional $500K annually.
    • Rolled out secure Virtual Desktop/VMs at the start of COVID-19; created robust remote staff access.
    • Streamlined operations and converted 26 locations to a single Enterprise Practice Management platform — 40% annual revenue increase.
    • Deployed 2FA Cisco DUO security across 400+ off-shore, near-shore, and remote staff.
    • Instituted an Enterprise IT Governance committee that elevated IT as a trusted business partner.
  4. January 2016 – April 2019
    United States & Europe

    Ingenuity Advisory Partners, Inc.

    Chief Information Officer
    • New Hope Fertility Clinics: designed a Global Enterprise Management Security Policy and Roadmap; mobile apps increased patient retention 65% while maintaining HIPAA compliance.
    • YGM Brands: as interim CIO, developed the strategy that won a $35MM multi-year contract from one of the largest healthcare insurers nationwide.
    • Eyeska Technology: built IT architecture, staffing model, and technical whitepapers that led to $10MM in investor funding for the blockchain start-up.
  5. 2014 – February 2016
    Manhattan, NY / Nashville, TN

    Complex Care Solutions, Inc.

    Chief Information Officer
    • Reported to CEO with a direct line to the Private Equity Board; built a team of 40 FTEs, 6 direct reports, and 20 contractors.
    • Positioned the company for a successful PE exit; grew EBITDA 59% across tenure.
    • Deployed a Learning Management System / Online University realizing $1MM+ annualized savings.
    • Architected a proprietary Salesforce suite (HCM, LT Care, Scheduling, Assessment Engine) — 38% performance gain.
    • Built two call centers achieving 98%+ internal and external satisfaction.
  6. 2011 – 2014
    Manhattan, NY

    Brighton Health Plan Solutions (formerly MagnaCare)

    EVP & Chief Information Officer
    • Recruited by CEO and Harvard Investment Group; promoted to EVP & CIO within 14 months.
    • Multi-year IT roadmap positioned the company for its 2014 acquisition by Goldman Sachs Merchant Banking Division and Pamplona Capital Management.
    • Deployed enterprise HCM, contract management, financial accounting, and physician management platforms — 40% efficiency gain.
    • Built two 225-employee call centers on Cisco; $3.5MM+ annual savings.
    • Scalable hybrid-cloud/edge platform: eliminated 65 physical environments, 25% lower licensing/admin costs, 99.9% availability.
    • eCommerce platform generated $650K in new revenue in year one.
  7. 2009 – 2011
    Annapolis, MD / Richmond, VA

    Advanced Patient Advocacy

    Vice President of IT, Quality & Training
    • Turned around the 15-person IT department at a 250-employee company; grew EBITDA 22% in one year.
    • Architected a scalable, secure hybrid co-lo/cloud platform achieving 99.9% SLA.
    • Microsoft Dynamics CRM increased customer retention 65%; LMS/Online University added 28% in revenue.
  8. 2005 – 2009
    Greater Boston

    Blue Cross Blue Shield of Massachusetts

    Senior Director of Enterprise Solutions, SQA
    • Built and led a software quality assurance team of 75+ at a multi-billion-dollar healthcare provider.
    • Designed and implemented the enterprise Testing Life Cycle across quality, security, quantity, and performance.
  9. 2001 – 2005
    Greater Boston

    Houghton Mifflin Harcourt

    Vice President of Enterprise Architecture
    • Consolidated all IT platforms/functions/technologies into a shared Corporate Services model.
    • Deployed SAP globally across contracts, editorial, content creation, publishing, textbook manufacturing, and delivery.
    • Deployed Documentum (EMC²) for content and digital asset management.
    • Promoted from Director of EA to VP after one year.
  10. 1980 – 1982
    United States / NATO

    United States Army

    Air Defense / NATO
  11. 1999 – 2001
    Boston, MA

    G.E. Healthcare

    Manager, Internet Architecture
  12. 1998 – 2001
    Roseland, New Jersey

    ADP Network Services

    Systems Engineer
Education
  • Boston University
    Master's Degree, Computer Science · 1994 – 1996
  • Babson College
    SIM / RLF Graduate · 2004
  • Boston University
    Bachelor's Degree, Computer Science · 1982 – 1986
  • Goethe University
    Premium Superintensiv, A2.1 / A2.2 · 2016
Honors & awards
  • GE Management Award
  • PR "Best Use of Technology"
  • American Association of Law Libraries — Best Use of Technology
  • Top 100 Healthcare Visionaries Award
Languages
  • English — native / bilingual
  • German — professional working
Top skills
  • Organizational Leadership
  • Enterprise Architecture
  • Automated Solution Initiatives
  • Business Intelligence
  • Operational Excellence
  • Strategic Planning & Execution
  • Revenue Generation & Cost Savings
  • Vendor Relations & Negotiations
  • C-Suite Collaboration
  • Team Leadership
  • Turnarounds
  • AI opportunities
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